Technical Services & Support for your RFID Systems
Being certified for ISO 9001:2008 Quality Standards, our customers are assured that our processes meet the highest industry quality standards. Uniquely, BCDS Solutions provide a Technical Services Department (TSD) support helpdesk accessible during normal AEST working hours for all your issues related to RFID tracking. With the demand of extended hour operations as well as international projects, we can provide our customers with a customised Service Level Agreement (SLA) to ensure their workforce have access to after-hours technical service and support for their RFID systems including weekends and public holidays.
Your Committed Support Team
We have a dedicated team with extensive knowledge on the various device and equipment platforms that we supply and customise. Ranging from barcode scanners, label printers, rugged PDAs down to RFID tracking readers with embedded computers, the BCDS technical support & service department is always here to assist you with any issues you might encounter.
As we aim to lower our customer’s total cost of ownership, BCDS Solutions offer programs such as:
- Extended Warranty
- Scheduled Maintenance
- Onsite Repairs
- Extended Support and Helpdesk Hours
- Onsite Training
- Upgrade and Trade-In Services
A range of SLA/ service programs
Benefits of having your equipment serviced or maintained regularly:
· Early fault warning detection
· Applying latest technical bulletin updates to keep equipment up to date
· Reducing cost of ownership
· Service history ensuring traceability when fault arises
Our Technical Services include:
· Inspection and diagnosis of faulty equipment
· Staging and deployment for new equipment
· Custom build and design tailored to meet your requirements
· Tracking services during the course of the equipment within the service centre
· Pickup and dropoff freight services for equipment requiring attention
As BCDS is an ISO 9001 certified company, all work carried out adheres to the strictest quality and detail. Utmost care is taken whilst performing repairs and all work will only commence upon approval. A detailed inspection report is provided to the client with our recommendations to bring the equipment back to a working state.
Give your Australian business the technical support it deserves to help ensure all your RFID systems are optimised by getting in touch with BCDS.
BCDS Solutions invest in continual national and international training to provide our customers with quality technical services in the following products:
We offer advice and repair estimates with no obligations required. Should you require any assistance or have any queries, please do not hesitate to contact us at our details below
Direct Number: +61 2 8536 1000
Fax Number: +61 2 8536 1001
BCDS Solutions – Technical Services Department
Unit 24, 10 Yalgar Road
Kirrawee, NSW 2232 AUSTRALIA
Frequently Asked Questions
BCDS TSD direct number is +61 2 8536 1044 and the fax number is +61 2 8536 1001.
Our service department is located in our head office.
The street address is Unit 24, 10 Yalgar Road Kirrawee NSW 2232 Australia.
To provide you with complete traceability of your equipment, you need to apply for a Return Materials Authorisation (RMA) number by contacting the TSD department via phone, email or fax.
The general information required is what is being sent in/the model number/serial number/general fault description/your contact details and the return shipping address. Once you receive this RMA, the repair process starts immediately upon BCDS receiving your equipment and you can use the RMA for reference traceability.
Minimum inspection fee of $65 ex GST if quote is rejected, or for goods booked in with no fault found. Inspection fee of $65 ex gst will be waived if accepted.
RETURN Delivery Charge: from $16 ex gst for Sydney Metro extra for country and interstate.
SERVICE WARRANTY: All parts carry a 30 day limited warranty (ex consumables).
Service warranty is limited to original parts replaced and the labour for that repair.
RETURN PROCEDURE: Refer to your RMA once received.
For enquiries on your repair, please call our service team on (02) 8536 1043 and quote the RMA number.
NOTES: *Freight items returned to BCDS must be pre-paid (freight-collect deliveries will not be accepted). BCDS recommend returning goods via a courier so POD’s can be provided if requested. *By returning items to BCDS, you acknowledge acceptance of the above.